Withdrawal Information

Last updated: 2026-07-10

1. Purpose of this notice

This Withdrawal Information describes the consumer's right to withdraw without giving a reason from the hen care service (the Service) provided by Remény Farm Kft. (registered seat: 3343 Bekolce, Szabadsag utca 50, Hungary; tax number: 26667089-2-10; company registry number: 10-09-037306; the Provider) under the chirpcoop.com domain.

The Provider is established in Hungary, so this notice is based on Section 11 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, which implements Directive 2011/83/EU on consumer rights. It supplements the withdrawal clause of the Terms of Service. Where the two documents differ, the Terms of Service prevail, unless legislation provides otherwise.

The Provider's full identification data is published in the Impressum.

2. Who has the right to withdraw?

The right of withdrawal belongs to a consumer, that is, a natural person acting outside their trade, business, craft or profession when contracting with the Provider. Decree 45/2014 applies to consumer contracts only.

The right may be exercised by consumers who:

subscribed to the Service under a distance contract, typically through the web checkout at chirpcoop.com; the associated iOS or Android application may be used to view and manage patronage already linked to an account, but it does not start a new hen patronage payment;
are at least 18 years old and have legal capacity;
did not waive the right of withdrawal under section 5 below during ordering, or withdrew before making that declaration.

Customers who use the Service other than as consumers (companies, sole traders, public bodies) do not have a right of withdrawal. Business orders are governed by the separate agreement of the parties and by the general rules of the Hungarian Civil Code.

3. The withdrawal period

Under Section 20 of Decree 45/2014 the consumer may withdraw from a service contract without giving a reason within 14 days of the date the contract is concluded. For this Service, the contract is concluded on the day the Provider confirms by email, after payment, that a hen patronage has been assigned to the sponsor's account.

The day the contract is concluded is not counted towards the deadline; the 14-day period starts on the following day. If the last day of the period falls on a public holiday, the period expires on the next working day.

The withdrawal declaration must be sent within the 14-day period. It does not have to reach the Provider within that period. The burden of proof lies with the consumer, so we recommend sending it in a way that evidences dispatch, such as registered post or a time-stamped email.

4. How to withdraw

The consumer may exercise the right of withdrawal by an express, unambiguous declaration. That can be:

the model withdrawal form in section 7 below, completed and sent; or
any other written communication that clearly expresses the intention to withdraw, by email or post.

The declaration can be sent to the Provider through the following channels:

by email: rendeles@remenyfarm.hu
by post: Remény Farm Kft., 3343 Bekolce, Szabadsag utca 50, Hungary

The declaration must state at least the consumer's name, the date the contract was concluded, an identifier for the subscription concerned (the account email address or the hen's name), and an express statement of the intention to withdraw. The Provider confirms receipt without delay on a durable medium, by email.

5. Waiving the 14-day right in exchange for immediate performance

Under Section 29(1)(a) of Decree 45/2014 the consumer may not exercise the right of withdrawal in the case of a service contract where the business began performance with the consumer's express prior consent before the 14-day withdrawal period expired, and the consumer acknowledged that they lose the right of withdrawal once performance begins.

In the chirpcoop.com subscription flow, the sponsor ticks a separate confirmation box next to the following declaration when accepting the Terms of Service:

"I expressly request that the Provider begin performing the Service immediately, before the 14-day withdrawal period expires. I acknowledge that once performance of the Service begins, I lose my right to withdraw without giving a reason."

This declaration is the default path of the chirpcoop.com checkout: the Service begins immediately on assignment of the hen patronage (chronicle generation, egg allocation, and the live camera feed where available), and the sponsor simultaneously waives the right to withdraw without giving a reason.

The sponsor expressly acknowledges that, having made the above declaration, they can no longer rely on the right of withdrawal afterwards, including up to the fourteenth day after the contract was concluded, and that the refund under section 6.1 is not due for the subscription period already paid.

If the declaration is refused, the Service does not start. In that case the fee for the period ordered is refunded in full if the consumer withdraws within the 14-day period in accordance with this notice.

6. Refunds and the proportionate fee

6.1 Withdrawal where no waiver was made

If the sponsor did not make the waiver described in section 5 and withdraws from the contract within the 14-day period, the Provider:

refunds all consideration paid by the sponsor within 14 days of receiving the withdrawal declaration;
makes the refund using the same payment method the sponsor used, unless the sponsor expressly agrees to a different method; no additional cost arises for the sponsor from a different refund method.

6.2 Withdrawal despite the waiver, with performance begun

If the sponsor made the waiver described in section 5 and the Provider began performance immediately, the right to withdraw without giving a reason is excluded under Section 29(1)(a) of the Decree, and the sponsor is not entitled to a refund for the period already performed.

The sponsor may nevertheless terminate the contract for the future at any time. If the sponsor terminates within the hypothetical 14-day period, under Section 26(1) of Decree 45/2014 they must pay a fee for the proportionate part already performed. If the fee for the remaining, not yet performed period was paid in advance, the Provider refunds it within the period set out in section 6.1.

The proportionate part is calculated from the monthly subscription fee and the ratio of calendar days elapsed between the assignment of the hen patronage and the date termination takes effect.

7. Model withdrawal form

The model set out in Annex 2 to Decree 45/2014 (II. 26.) follows. This form only needs to be completed if the sponsor wishes to communicate their intention to withdraw using it; any other unambiguous written communication under section 4 is equally accepted.

To: Remény Farm Kft., 3343 Bekolce, Szabadsag utca 50, Hungary, email: rendeles@remenyfarm.hu

I hereby give notice that I withdraw from my contract for the supply of the following service:

Date the contract was concluded: ...

Name of the consumer: ...

Address of the consumer: ...

Signature of the consumer (only if this form is notified on paper): ...

Date: ...

8. Exclusions from the right of withdrawal

Section 29 of Decree 45/2014 lists several cases in which the consumer may not exercise the right of withdrawal. The following may be relevant to this Service:

Section 29(1)(a): a service begun with the consumer's express prior consent before the 14-day withdrawal period expired. For this Service this is the typical case: the sponsor waives the right of withdrawal during checkout and the Service starts immediately, as described in section 5.
Section 29(1)(l): digital content not supplied on a tangible medium, where performance began with the consumer's express prior consent. To the extent the chronicle and the camera feed qualify as a digital content service, this point may also apply; in the Provider's view, however, Section 29(1)(a) is the operative carve-out.
Section 29(1)(d): goods liable to deteriorate or expire rapidly. Within this Service this could arise only in connection with physical egg collection, which is not part of the English-language offering, since eggs are not shipped internationally.

Given the business model, Section 29(1)(a) is the operative carve-out: the sponsor makes the declaration in section 5 when starting the subscription, and the right to withdraw without giving a reason is therefore no longer available. The sponsor may of course terminate the contract for the future at any time under section 6.2 and the Terms of Service.

9. Remedies

If the sponsor wishes to complain about the exercise or assessment of the right of withdrawal, they may use the complaint handling procedure in the Terms of Service. Failing an amicable settlement, the sponsor may turn to the following bodies:

Heves Varmegyei Bekelteto Testulet (Heves County Arbitration Board), the arbitration board competent at the Provider's registered seat. Address: 3300 Eger, Faiskola ut 15, Hungary. Web: hkik.hu.
The district office competent at the consumer's place of residence, to start consumer protection proceedings.
The European Commission online dispute resolution platform, ec.europa.eu/consumers/odr, for the out-of-court settlement of consumer disputes.

The Hungarian-language withdrawal notice covers the separate Hungarian-language service at tyuk.remeny.farm, which additionally offers physical egg collection.