Withdrawal Information

Last updated: 9 September 2026.

1. Purpose and provider

This notice explains consumer withdrawal and termination rights for the hen patronage service supplied by Remény Farm Kft. (registered seat: 3343 Bekolce, Szabadsag utca 50, Hungary; tax number: 26667089-2-10; company registry number: 10-09-037306). Full contact details are in the Impressum.

The notice supplements the Terms of Service and the patronage terms. It is based on Government Decree 45/2014 (II. 26.), which implements the EU Consumer Rights Directive. Mandatory consumer rights, including applicable protections in your country of residence, take precedence over contractual wording. This correction does not retrospectively restrict rights under an earlier contract.

2. Who can exercise these rights?

These statutory rights apply to a natural person contracting outside their trade, business, craft or profession under a distance consumer contract. Patronage checkout is for adults aged 18 or over. Business customers' rights follow their agreement and the applicable law.

Requesting immediate service does not by itself remove the consumer's right to withdraw or terminate within the statutory period.

3. The withdrawal period

For a service contract, the normal period is 14 days from conclusion of the contract. If you expressly requested that performance begin during this period, you may terminate the service within the same period, subject to the full-performance exception in section 5. Ordinary subscription cancellation is separate and does not replace these rights.

The period starts on the day after the contract is concluded. Sending an unambiguous declaration before the deadline is sufficient; keep evidence of when you sent it. If the required withdrawal information was not provided, section 21 of the Decree extends the period by twelve months. If the missing information is provided during that extension, the period ends fourteen days after that information is communicated. Publishing this correction does not by itself establish that an earlier customer received the required information.

4. How to withdraw or terminate

Use Withdrawal from the contract without an account. Enter your name and contract identifier, choose the downloadable acknowledgment, then select Confirm withdrawal. Once recorded, the function immediately provides a text file containing your declaration, receipt identifier and the server date and time. Save it on your device; a download-again button remains available on the confirmation page. This acknowledges receipt and does not prejudge your rights or refund. You can still use the alternatives below.

Send an unambiguous declaration to:

• Email: rendeles@tyutyu.hu
• Post: Remény Farm Kft., 3343 Bekolce, Szabadsag utca 50, Hungary

You may use the optional form below or another clear declaration. Give enough information to identify the contract, such as your name and order reference or account email. No particular form or additional identity document is required routinely. We confirm receipt without undue delay on a durable medium.

5. Immediate service and full performance

Checkout asks for a separate, initially unchecked confirmation expressly requesting service before the withdrawal period ends and acknowledging the conditions for losing the right. Starting the service alone does not end the withdrawal right. Under section 29(1)(a), the exception for a paid service applies only after full performance of the contract, provided performance began with express prior consent and acknowledgement of that full-performance consequence.

An ongoing hen-care service is not fully performed merely by assigning a hen, activating access or producing a Chronicle. A past checkbox selection alone does not establish that the statutory conditions were met. Without the required service-start confirmation, the immediate-start checkout does not proceed.

6. Refunds and proportionate fees

For a valid withdrawal or termination within the applicable period, we refund the amount due without undue delay and at the latest within 14 days of learning of the declaration. We use the original payment method unless you expressly agree otherwise without additional cost.

If you expressly requested early performance and received the required information, section 26 permits a fee proportionate to the service actually supplied up to communication of termination. For continuous care, the agreed fee and time supplied are the basis of this calculation, subject to the statutory market-value rule where the total price is excessive. Any remaining prepayment is refunded. Under section 27, no service-performance cost is due where the required request or withdrawal/proportionate-fee information was missing. There is no additional withdrawal penalty.

These rights also apply when reviewing a request under an earlier version of the checkout text. Ordinary cancellation and account deletion do not automatically assess or settle a statutory refund request.

7. Optional withdrawal or termination form

To: Remény Farm Kft., 3343 Bekolce, Szabadsag utca 50, Hungary; rendeles@tyutyu.hu

I give notice that I withdraw from / terminate my contract for this service:

Service and contract date: ...

Consumer's name and address: ...

Signature (only for a paper form): ...

Date: ...

8. Other purchases

Digital gift-code delivery has its own gift terms; delivering a code is not full performance of the recipient's ongoing hen-care service. Any statutory exception for separately supplied perishable goods applies to those goods, not automatically to the patronage service. Mandatory rights for defective performance remain available.

9. Complaints and remedies

The Terms of Service describe complaint handling and list current conciliation-board contacts. The regional board covering Heves, Borsod-Abauj-Zemplen and Nograd is the Borsod-Abauj-Zemplen County Conciliation Board: 3525 Miskolc, Szentpali u. 1; postal address 3501 Miskolc, Pf. 376; +36 46 501 091; bekeltetes@bokik.hu. Competence normally follows the consumer's residence. The procedure is free for consumers, and the business must cooperate as required by law.

Other boards and the competent county or capital government-office consumer protection authorities are listed in the Hungarian consumer authority's directory. The European Commission's former ODR platform closed on 20 July 2025; its Consumer Redress portal now provides guidance and an ADR directory. Your right to go to court remains.

The Hungarian notice describes the same provider and statutory service-withdrawal rights.