Gift patronage terms

Effective: 10 July 2026

1. Scope

These Gift Patronage Terms apply to Remény Farm Kft.'s one-time digital gift code for a fixed-term real-hen patronage service. They supplement the Hungarian General Terms and the Privacy Notice shown at checkout. Mandatory consumer-protection law prevails over any conflicting wording.

2. Product and roles

• Buyer: the person who pays through Stripe Checkout and provides the buyer email address. The Buyer may schedule delivery to a recipient.
• Recipient: the person who redeems the gift code and chooses an available hen for the purchased term.
• Gift code: a single-use digital code and printable voucher created for the successful payment.

The gift code grants no ownership, possession, animal transfer, or transferable property right. The hen remains in the Operator's care and ownership. Patronage is a service relationship covering the published digital views, story, naming, and other service outputs.

3. Order, price, and payment

The gift is available for a fixed 3-, 6-, or 12-month term at the one-time price shown in checkout. Payment is processed by Stripe Checkout; the Operator does not receive card numbers. The checkout amount is the gross amount payable; tax and receipt treatment follows the mandatory Hungarian rules applicable to the Operator.

The contract is formed after successful payment and the Operator's electronic confirmation. If payment fails or available capacity is exhausted before fulfilment, no usable code is issued and the failed transaction is not a completed gift purchase.

4. Delivery and redemption

1. After payment, the Buyer receives the code at the buyer email address.
2. The Buyer may request delivery to a Recipient on a selected date. The Buyer still receives a copy of the code.
3. The Recipient redeems the code at /gift/redeem and chooses from the hens available at that time.
4. The patronage term starts when the code is successfully redeemed, not when the gift is purchased.

The code is redeemable for six months from purchase. An expired, redeemed, refunded, or fraud-suspended code cannot be used. The code must not be posted publicly; the first person to redeem it successfully is treated as the Recipient.

5. Withdrawal, commencement, and refunds

The Buyer's withdrawal and cancellation rights are described in the Withdrawal Information. At checkout, the Buyer expressly requests the immediate creation and delivery of the digital gift code. The Buyer acknowledges that digital-code delivery and the commencement of patronage after redemption are separate performance stages; the legal consequences are assessed under the mandatory consumer rules applicable to the transaction.

For a refund request, the Buyer should email rendeles@remenyfarm.hu with the order identifier and buyer email address. Before refunding, the Operator checks the code state and the Stripe transaction. A refund involving a redeemed code, or any partial or complete refund after redemption, requires support review; the Operator may temporarily freeze further redemption or changes while the review is open.

6. Support and complaints

The Buyer or Recipient may report delivery errors, redemption failures, unauthorised use, or payment disputes at rendeles@remenyfarm.hu. The complaint process and available consumer-redress routes are set out in section 15 of the General Terms.

7. Changes and language

The version in force at purchase governs that gift code. The Operator may update these terms for future purchases; an update does not retroactively reduce the terms of an already purchased, valid code. The Hungarian text is the primary consumer notice for purchases made in Hungary; this English version is provided for convenience.